At TeakDesigns we guarantee
all of our products against defects in
workmanship and materials. Contact us
by email at Contact@TeakDesigns.com
or customer
service by phone at 1.888.293.2339 (toll-free)
to discuss product guarantees. Any defective
parts will be replaced at “no”
charge.
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Customer satisfaction is our top priority. To achieve this goal, we
are happy to offer a full refund on all products returned within 30 days of the
date the item was shipped. However, returned items must be new and in unworn condition
(we cannot accept returns on items that have been stained, finished or altered
in any way). All items properly returned under this policy are eligible for a full
refund less a 20% restocking fee, which will be credited to the same form of payment
used for the original purchase.
All returns MUST HAVE a Return Authorization
Number…Please email Contact@TeakDesigns.com or call 1.888.293.2339 (toll-free) to obtain a Return Authorization
Number. COD’s or any returns without a Return Authorization Number will be
refused and returned to you at your cost.
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Our customer service desk is open to serve you
Mon-Fri: 9AM-7PM | Sat: 10AM-3PM EST
at 1.888.293.2339. You can also Contact@TeakDesigns.com
us with your questions.
 Email: Contact@TeakDesigns.com
We will be pleased to hear from you at any time with any questions or
comments you may have. If we miss your call, we will return it promptly
during our normal business hours. Thank you for the opportunity to be of service.
Phone: 724.444.5300
Fax: 724.444.5301
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Your credit card information is handled by an encrypted secure server
connection. Also, your privacy is respected by TeakDesigns.com. We do not sell or otherwise
divulge information about our customers to outside parties. Shopping on the internet
is quite safe if you are using a secure browser. Following are several ways to
tell if your connection is secure (meaning only you and the merchant can view your
payment information):
Look for symbols like an unbroken key
or lock  .
These symbols will only appear when you connect to the page that asks for
your credit card information.
- Look for a URL that begins with https:// (the s at
the end stands for secure!). This will only appear when you click the button
to "Submit" your credit card information.
-
Look for the words "Secure Sockets Layer" (SSL).
Please DO NOT attempt to send your payment information to us
via email. This is not a secure method. Information that travels by means of
email can be accessed by outside parties and is vulnerable to misuse. When sending
your order via our email form, please be sure to follow up your email by calling
us at 1.888.293.2339 during our normal business hours with your credit card information.
If we have a problem in processing your order, we will contact you immediately
via email and ask you to call our TOLL-FREE
number.
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For your convenience, we accept the following methods of payment:
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If you are paying by check or money order, please
click here to link to our Order Information page for instructions on placing your order.
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Most TeakDesigns.com shipments are delivered by FedEx
or UPS ground,
which normally takes a week or less for delivery (larger shipments
may require Motor Freight). All
shipments require a physical address (we cannot ship to a PO box number) and
a phone number, which the carrier can call if they have a delivery problem or
questions. All furniture is shipped partially assembled. Assembly
is easy and requires only household tools. Items damaged in shipment will be replaced
at no cost to you. We are committed to getting your order processed and shipped
as quickly as possible. Most of our products ship in two business days. There will
be additional transit time of two days (east coast), or up to four or five days
(west coast) depending on your location.
For special shipping arrangements, please call 1.888.293.2339 toll-free and ask for customer service
Mon-Fri: 9AM-7PM | Sat: 10AM-3PM EST at 1.888.293.2339 or email
us at Contact@TeakDesigns.com.
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We do accept special orders. Please contact TeakDesigns.com by email, phone, or fax.
You may also mail your request to:
TeakDesigns.com
5410 Route 8
Gibsonia , PA 15044
Please include your name, phone and best
time to contact you. We will respond promptly.
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