| Frequently Asked Questions |
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1. Can I request a catalog of your products?
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2. Is assembly difficult?
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3. Will you hold an order to be shipped at a later date?
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4. Do you have gift certificates?
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5. Do you ship outside of the continental United States?
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6. Do you offer wholesale pricing?
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7. Do you handle custom or special orders?
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8. How do I contact customer service regarding other questions that are not listed here?
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9. What do I do if a shipment is damaged?
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1.
Can I request a catalog of your products?
We are a dynamic site that changes quite often, every two weeks we add new products and improve designs to existing products, and therefore our printed catalogs become obsolete before the ink is dry.
As a result, we have temporarily suspended mailing out catalogs. In place of our printed catalog, we have redesigned our site so you’ll find it easier to navigate. We’ve also added much more updated information (prices and specs on all products) in a user friendly way so that each page can be printed to make your own custom catalog. Please see the simple printing instructions below.
The TeakDesigns.com apologizes for any inconvenience this may cause and would like an opportunity for you to still enjoy our great products. You can contact the TeakDesigns.com customer service department M-F 9am-7pm, Sat 10am-3pm EST toll-free at 1.888.293.2339 or email us at contact@TeakDesigns.com for product information.
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2.
Is assembly difficult?
Generally speaking, all of our furniture products are very simple to assemble. Swings, gliders, benches & accessories are shipped with the back and seat completely assembled. With just common household tools, the assembly time is approximately 20 minutes. All necessary hardware and assembly instructions are included with each shipment. For more specific assembly instructions, please visit the product description page for the item you are interested in.
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3.
Will you hold an order to be shipped at a later date?
Yes. If you place an order now - or anytime one of our specials catches your eye - and you want us to delay shipping, we will be happy to oblige. Just let us know when you want it to arrive - Christmas, a birthday, a holiday - we will even hold it until next spring. Just type your request in the Special Delivery Instructions, Questions, or Comments space when you are ordering.
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4.
Do you have gift certificates?
Gift Certificates are available by calling the TeakDesigns.com customer service department M-F 9am-7pm, Sat 10am-3pm EST toll-free at 1.888.293.2339.
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5.
Do you ship outside of the continental United States?
Yes, you may add the product you wish to purchase to our shoping cart. Then click the international shipping quote button. Fill in all required information, and we will contact you with a cost to ship the products. You may also call customer service toll-free at 1.888.293.2339. or email contact@TeakDesigns.com.
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6.
Do you offer wholesale pricing?
Yes, at this time we offer a few select items. Our wholesale products are available to any catalogs or retail stores (Bricks & Mortar) only! Sorry, at this time we are not actively pursuing any internet sites as we feel this would be a direct conflict of interest because we currently sell direct to the customer. To receive wholesale information, please call Tim McTighe at 1.888.293.2339.
Email: contact@TeakDesigns.com
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7.
Do you handle custom or special orders?
You can depend on TeakDesigns.com when it comes to custom orders. We have satisfied many unique custom orders for our residential and commercial customers. TeakDesigns.com has the potential to customize the vast majority of products we offer. Whether you need a custom length swing, extra wide picnic table, or any other customizations to our products. TeakDesigns.com can assist you in creating that unique product that fit your needs.
No order is ever too small or too large. Volume discounts available.
Please contact TeakDesigns.com by e-mail, phone, or fax.
| Phone: | 724.444.5300 | | Toll Free: | 1.888.293.2339 | | Fax: | 724.444.5301 | | Email: | contact@TeakDesigns.com |
You may also mail your request to:
TeakDesigns.com
5410 Route 8
Gibsonia, PA 15044
Please include your name, phone and best time to contact you. We will respond promptly.
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8.
How do I contact customer service regarding other questions that are not listed here?
Our customer service desk is open to serve you M-F 9am-7pm, Sat 10am-3pm EST toll-free at 1.888.293.2339. You can also email us with your questions.
Email: contact@TeakDesigns.com
Fax: 724.444.5301
We will be pleased to hear from you at any time with any questions or comments you may have. If we miss your call, we will return it promptly during our normal business hours. Thank you for the opportunity to be of service.
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9.
What do I do if a shipment is damaged?
Most shipments will be shipped via FedEx or UPS, but larger items may require shipment by Motor Freight. In the case of a FedEx or UPS shipment, if there’s visible damage at the point of delivery, please accept the shipment. With a Motor Freight shipment, accept the shipment and please write “damaged” on the delivery receipt. You can then contact us at your earliest convenience by calling the TeakDesigns.com customer service department M-F 9am-7pm, Sat 10am-3pm EST toll-free at 1.888.293.2339.
We will expedite any new pieces or products requiring replacement at no additional charge.
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